Support
We're a small team and we read every email. Most replies within 48 hours.
Frequently asked
Why does a product show a low score?+
The Ingredoo Health Score blends NOVA processing tier, Nutri-Score nutrition bands, additive penalties and a beverage sugar ceiling. Ultra-processed foods (NOVA 4) are capped at 60, and items with red-flag additives like nitrites are capped at 40.
A product wasn't found in the database.+
We rely on Open Food Facts. You can contribute the product yourself at openfoodfacts.org — it will appear in Ingredoo within 24 hours.
How do I cancel my membership?+
Open Settings on your iPhone, tap your name, then Subscriptions, and cancel Ingredoo Membership. Refunds are handled by Apple.
How do I delete my account?+
Open the app, go to Profile → Account → Delete Account. Or email us and we'll do it within 7 days.
Can I list my business in the directory?+
Yes — submit your producer profile and we'll review it within a few days.